Terms of Service

Article 1 (General Provisions)

1. The OppaLang Terms of Service (hereinafter referred to as "the Terms") stipulate matters related to the use of the OppaLang service (hereinafter referred to as "the Service") provided by BRN Company (hereinafter referred to as "the Company"). Users of the Service (hereinafter referred to as "Users") must agree to these Terms regarding the use of the Service.
2. The User acknowledges and agrees that in addition to the Terms of Service page, the Help page, Guide page, and all other pages designated by the Company are an integral part of the Terms.
3. Users may use the Service after expressing their intent to agree to the Terms. Furthermore, if the Company revises the Terms, it will notify the User 7 days prior to the application date of the revised Terms, or 30 days prior if the changes are unfavorable to the User, through notification or email. All revisions to the Terms are considered effective from the moment they are posted on the Service. If Users use the Service without expressing an intent to terminate the contract within 7 days after a revision is made, they are deemed to have agreed to the newly revised Terms.
4. The Company may record and store inquiries and other information posted by the User, and if deemed necessary, may collect and store images and videos, including lesson scenes filmed during the Service process (hereinafter referred to as "Information"). The Company will use the Information only for the purposes listed in Article 4, Paragraph 2. By agreeing to the Terms, the User agrees that the Company may store and use the Information.

Article 2 (Application of the Terms of Service)

1. These Terms apply to all information that the Company notifies the User of in relation to the Service via its website, email, or the Service's applications.
2. The User may enter into a separate agreement with the Company other than these Terms (hereinafter referred to as a "Separate Agreement"). In this case, the Separate Agreement shall take precedence over the existing Terms.

Article 3 (Application for Service Registration)

1. When registering for the Service, the User must register for the Service in the manner designated by the Company. At the time of registration, the User must comply with and agree to the following provisions.
   1. The User must install the software version recommended by the Company.
   2. The User must set up their communication environment so that it does not interfere with the use of the Service.
   3. Users who are minors must obtain the consent of their legal representatives, such as a parent or guardian, before using the Service.
   4. Persons providing lessons include full-time and part-time employees of the Company/the Company's subcontractors (hereinafter referred to as "Tutor(s)").
   5. The Company may use the User's email information to send notifications, advertisements, surveys, and other similar information about the Service to Users.
2. Service user registration is considered complete and approved upon the completion of SMS authentication sent by the Company or upon receipt of a confirmation email.
3. The Company may refuse the use of the Service, cancel the User's registration, or delete the User's registered account if the User falls under any of the following cases.
   1. If the applicant is deemed not to actually exist.
   2. If, at the time of user registration or in the past, the User's account was suspended or their registration was withdrawn due to a violation of the Terms.
   3. If the User's application information contains false, unclear, or incomplete information.
   4. If, at the time of application or in the past, the User neglected to pay the service usage fees (hereinafter "Usage Fees").
   5. If the payment service company designated by the Company refuses to conclude a contract with the applicant.
   6. If the same person has created multiple accounts.
   7. If deemed inappropriate by the Company.

Article 4 (Handling of Registered Information)

1. Prior to starting the Service, the User must provide designated information for Service registration ("Registered Information"). The User agrees that the Company may collect part or all of the data extracted from the information provided by the User in relation to the use of the Service ("Data"), the User's device information, etc. If the Registered Information or Data constitutes the User's Personally Identifiable Information ("PPI") according to applicable laws, the Company must collect and use the PPI in accordance with the Company's Privacy Policy.
2. The User agrees that the Company will collect Data for the purposes specified in the following sub-clauses.
   1. Operational management and provision of the Service.
   2. Responding to inquiries regarding products (services) and features.
   3. Processing the User's orders.
   4. Answering the User's questions.
   5. Communicating with the User.
   6. Notifying of essential updates or other information related to the Service.
   7. Managing the User's account.
   8. Providing technical support within the Service (including but not limited to troubleshooting, security, and fraud prevention).
   9. Surveys and marketing for promoting the Service.
   10. Analyzing the use of the Service.
   11. Improving and developing current and future services and products.
   12. Research and investigation.
   13. Complying with regulations or orders from public authorities.
   14. Ensuring the safety or integrity of the Company, its employees, outsourcing contractors, the public, and third-party customers including the Company's services.
3. The User agrees that the Company may outsource part or all of the Service operations to third parties (including but not limited to business partners or service providers) related to these purposes.
4. Except as described in Article 4, Paragraph 3, the Company will not disclose the User's Registered Information to a third party without the User's prior consent. However, the Company may disclose the Registered Information without the User's prior consent in the cases described in the following sub-clauses.
   1. When requested to disclose information by law.
   2. When refusing to disclose information is contrary to the public interest, and it is difficult to obtain the User's prior consent.
   3. When cooperation with a national agency, local public entity, or their subcontractor is necessary to comply with the law, and contacting the User for consent would obstruct compliance with the law.
   4. When it is necessary to exercise the Company's legitimate rights.

Article 5 (Changes to Registered Information)

The User must be aware that their Registered Information must be accurate and properly updated. If the User changes their Registered Information, the changes will be promptly reflected through the method determined by the Company. Furthermore, the Company is not responsible for any disadvantages or damages arising from the User's actions or omission of information.

Article 6 (Usage Fees and Payment Methods)

1. The User must pay the Service Usage Fees designated separately by the Company for each lesson in return for using the Company's services. Additionally, the User is responsible for consumption tax, other types of taxes, and any additional taxes applicable to the Usage Fees.
2. The User must pay the Usage Fees for each lesson through the method specified on the OppaLang website. The Service is not a membership or subscription-based model; payment is made each time a lesson is booked.
3. Refunds of Usage Fees already paid to the Company will follow the regulations specified in Article 8 (Lesson Reservation, Cancellation, and Refund).
4. All coupons, discounts, and marketing campaigns ("Promotions") provided for the Service are at the discretion of the Company. The Company is not obligated to provide prior notice to the User about Promotions. Furthermore, the timely use of Promotions is the User's responsibility. If payment is interrupted for any reason, the Company is not responsible for restoring or extending the Promotion.

Article 7 (Lessons)

1. Lessons are 25 minutes long and will not be changed or interrupted for any reason, unless there are exceptional provisions. If a User is late for a lesson, the time they missed will be deducted from the total lesson time.
2. If the lesson time is shortened by 5 minutes or more due to the fault of the assigned Tutor, the User may file a complaint according to the procedure determined by the Company after the lesson ends. After confirming the facts, the Company may issue a full refund for the said lesson fee. The determination of fault and responsibility is based on our reasonable judgment, and the Company is not obligated to explain the reason for its judgment.
3. If a User does not participate in the lesson for 25 minutes after the lesson starts (No-show), the Company will consider the User to have been absent from the lesson and will terminate the lesson. In this case, the lesson fee will not be refunded.
4. If a User repeatedly fails to attend booked lessons without prior notice or engages in inappropriate behavior during lessons, the Company may send the User a warning, a request for correction, or another similar notification.
5. The Company does not compensate for damages, losses, or inconveniences due to the User's absence from lessons for personal reasons, unbooked lessons, or lessons not participated in.

Article 8 (Lesson Reservation, Cancellation, and Refund)

1. Lesson Reservation: Users can book a lesson up to 15 minutes before the lesson starts. A lesson is considered successfully booked when the User's reservation is properly reflected on the website.
2. Lesson Cancellation and Refund by User:
   • If canceled more than 12 hours before the lesson starts: A full refund of the lesson fee will be issued.
   • If canceled within 12 hours of the lesson start time: 50% of the lesson fee will be refunded. The remaining 50% will be paid to the Tutor to compensate for their lesson preparation time.
   • After the lesson start time: Lesson cancellation and refund are not possible.
3. Lesson Cancellation by Tutor:
   • A Tutor may cancel a lesson before the lesson start time, in which case the User will receive a full refund of the lesson fee.
   • If a Tutor arrives more than 5 minutes after the lesson starts (Tardiness): After the lesson, the User may, at their discretion, request a full refund through the 'Report a Problem' feature.
   • If a Tutor does not show up for the lesson (No-show): The User can report this as a 'No-show', and the lesson fee will be fully refunded.
4. The Company may cancel a lesson booked by a User if the lesson cannot proceed normally due to unavoidable circumstances of the assigned Tutor. If a lesson is canceled for such a reason, the Company will refund the full lesson fee to the User.
5. The User agrees that if the reason for the lesson cancellation in the above Paragraph 4 is not attributable to the Company, the Company has the right to cancel the lesson at its sole discretion, and the Company is not obligated to explain the details of the lesson cancellation or the reason for its judgment.

Article 9 (Lesson Reviews)

1. Users can provide a review for the relevant lesson (collectively, "Review," including evaluations and opinions about the lesson or Tutor) for 72 hours after the lesson ends.
2. Once a Review is posted, the User cannot edit, update, or delete the Review.
3. The Company may display the Review after reviewing it and deeming it appropriate. Furthermore, the Company is not obligated to explain why a Review is not displayed on the website.
4. If the content of a Review is deemed inappropriate, the Company may remove or delete the Review displayed on the website without prior notice. In this case, the User agrees that the Company is not obligated to explain the reason.
5. The User agrees that the Company may use the opinions posted by the User as a Review on the website or the Service's social media for the promotion or publication of the Service without limitation.

Article 10 (Prohibited Actions)

1. Users are restricted from the following actions during lessons or while using the Service.
   1. Transferring, assigning, selling, changing ownership of, or acting as an agent for the right to use the Service to others.
   2. Transferring rights, lending, or providing information such as passwords to a third party, or allowing a third party to use the User's account.
   3. Infringing or violating the rights of the Company, Tutors, or other third parties in relation to honor, credit, copyright, patent rights, utility model rights, design rights, trademarks, publicity, or privacy.
   4. Engaging in illegal actions or other actions that are contrary to public order, policy, and morals.
   5. Actions that interfere with the operation of the Service.
   6. Using or utilizing the Service for the User's own business or commercial activities (including preparation).
   7. Promoting, inducing, or encouraging illegal actions of other Service users or Tutors.
   8. Causing material/mental harm and inconvenience to other users or Tutors.
   9. Committing a crime or engaging in inappropriate behavior while receiving a lesson.
   10. Inappropriate behavior that interferes with the operation of the lesson or obstructs receiving the lesson.
   11. Drinking alcohol or smoking during a lesson, and participating in a lesson in a state not appropriate for receiving the lesson.
   12. Harassing Tutors, such as sexual harassment, during a lesson, or other inappropriate behavior that disrupts the lesson, behavior that may cause inconvenience and embarrassment to Tutors, and excessive exposure such as being in underwear.
   13. Disclosing or distributing lesson content, images, videos, or recordings, or inquiry content and answers to the Company without prior permission from the Company.
   14. Disclosing or leaking confidential information that the Company does not disclose as a general rule, such as the employment conditions of the assigned Tutor or information about the internet communication system.
   15. Soliciting, recruiting, or persuading Tutors for religious or political organizations, multi-level marketing systems, or other groups.
   16. Attempting to make personal contact with Tutors; online/offline, via email, social media tools like SNS, or other direct/indirect methods.
   17. Luring the Company's Tutors to other services or competitors, or encouraging them to change jobs.
   18. Using violent language or behavior towards the Company or Tutors, or other actions that interfere with the operation of the Service.
   19. Allowing unregistered individuals to use one's own account.
   20. Registering multiple accounts.
   21. Allowing an unregistered user to participate in a lesson without the Company's approval.
   22. Repeatedly booking and canceling lessons in a way that makes it difficult to provide the Service smoothly.
   23. Attempting to arrange lesson schedules with a Tutor through methods unrelated to the Service.
   24. Posting reviews that are unrelated to the Service or prohibited by these provisions, or intentionally leaving reviews that do not reflect the facts.
   25. Intentionally giving a bad score or posting negative content about a lesson repeatedly.
   26. Excessively repeating inquiries to the Company or making excessive demands on the Company.
   27. Any other unsuitable or inappropriate actions towards the Company not specified above.
2. The Company may determine at its sole discretion whether a User's behavior applies to the prohibited actions defined in Article 10, Paragraph 1, and is not obligated to explain the reason.
3. The Company is not responsible for any damages or inconvenience arising from the Company's judgment, and is not responsible for matters not proven to be due to negligence.
4. Regardless of whether the User's eligibility to use the Service is canceled, the User is responsible for any damage, loss, or inconvenience (hereinafter "Damages") caused to the Company or a third party by any of the sub-clauses of Article 10, Paragraph 1.

Article 11 (Suspension, Interruption, Stoppage, Cancellation of Registration, etc., of the Service)

1. Regardless of the circumstances under which the Service is provided, if there is no fault on the part of the Company, and if the Company deems that the following provisions apply to the User, it may demand correction of the violation. If the violation is not corrected despite the demand, the Company has the right to suspend, interrupt, stop, or cancel the registration for the User's service use for the following reasons without prior notice.
   1. When the User shows no sign of improvement despite warnings and similar communications pursuant to Article 7, Paragraph 4.
   2. When the User has shown prohibited behavior as specified in Article 10, Paragraph 1.
   3. When the User has violated the provisions specified in these Terms.
   4. When the User has not followed the instructions given by the Company or the Tutor in using the Service.
   5. When a report of inappropriate behavior by the User is made by the assigned Tutor.
   6. When the Company deems that the User has used the Service inappropriately for other reasons.
2. If a User's service use is suspended for the reasons specified in Article 11, Paragraph 1, the Company will not refund any lesson fees already paid.
3. If a User's use is suspended for the reasons specified in Article 11, Paragraph 1, the Company is not responsible for any damage or inconvenience suffered by the User as a result.

Article 12 (Withdrawal from Membership)

1. The User may request withdrawal from membership according to a separate procedure specified by the Company. When the withdrawal is completed according to the procedure, the User immediately loses the right to use the Service and loses their membership status.
2. Upon successful completion of the User's membership withdrawal, the User loses all rights to the Service and cannot make any claims against the Company.
3. If damage occurs to the Company or a third party due to the User's actions while using the Service, the said User is legally responsible for the damage or loss even after the membership withdrawal is completed.

Article 13 (Notifications from the Company)

1. The Company may send notifications regarding the Service to the email address registered by the User on the OppaLang account information page (collectively "the Page") ("Designated Email Address"). A notification is considered received by the User when an email is sent to the Designated Email Address.
2. The User must register the same Designated Email Address on the page specified in Article 13, Paragraph 1, and must maintain an environment where they can receive notifications from the Company.
3. If the User changes their email address, they must update the Designated Email Address on the above-mentioned page. The Company is not responsible for any damages arising from the User's failure to notify of a change in email address.

Article 14 (Suspension/Termination of the Service)

1. The Company may, at its sole discretion, change the content of the Service, or suspend or terminate part or all of the Service (hereinafter "Changes and Termination") by providing prior notice on the website or to the Designated Email Address. Furthermore, the User acknowledges that the Service may be changed and terminated without prior notice in unavoidable circumstances beyond the Company's control.
2. If the Company is unable to provide the Service due to regular service maintenance or unavoidable reasons (hereinafter "Lesson Cancellation"), it will make reasonable efforts to notify the User of the Lesson Cancellation in advance through the website or email. In this case, the User agrees that no separate compensation will be provided for the Lesson Cancellation.
3. The Company is not responsible for any loss or inconvenience (including canceled lessons) that the User or a third party may experience due to Changes and Termination.

Article 15 (Use of OppaLang Classroom)

1. The Service is provided on the OppaLang Classroom software (hereinafter "the Software"). The User agrees to the following sub-clauses regarding the use of the Software.
   1. To comply with all relevant terms of service and guidelines separately designated by the Company.
   2. To prepare the Software or the environment recommended by the Company.
   3. The User is responsible for the use or installation of the Software, access to links or URLs, downloading files, images, or videos sent by the Tutor through the Software's chat function, etc.
2. Even if the User requests the Company to use third-party software, the Company does not provide the Service through any program other than its own software ("Third-Party Software"). However, if the Software cannot be used for some reason, the Company may use an alternative program to provide the Service, and in such cases, sub-clauses (1), (2), and (3) of Article 15, Paragraph 1 will apply.
3. The Company may use Third-Party Software to provide the Service if necessary, at its sole discretion. However, the Company is not obligated to explain the reason for its judgment to use Third-Party Software to the User.

Article 16 (User Responsibility)

1. The User is fully responsible for all actions related to the use of the Service and their consequences or results.
2. If a User causes damage or loss (including non-compliance with the Terms) to the Company, Company employees (including staff, officers, representatives), Tutors (including assigned Tutors), other users of the Service, or other third parties, the User is obligated to compensate and be responsible for it.

Article 17 (Copyright and Ownership)

1. The copyright and ownership of images, illustrations, voice recordings, trademarks, logos, texts, and other materials used in connection with the Service (hereinafter "Intellectual Property Rights") belong to the Company or the company that has granted the license. The User cannot copy or upload to magazines or other websites and distribute the Intellectual Property Rights to a third party without the Company's approval.
2. If a User violates Article 17, Paragraph 1, the Company may take legal action against the User in accordance with applicable laws (including warnings or filing complaints, claiming compensation for damages or losses, and requesting an injunction).

Article 18 (Disclaimer)

The User agrees that the Company is not responsible for any damages, losses, or inconveniences arising from the circumstances specified below.

1. When the User is unable to use the Service satisfactorily for the following reasons:
   1. When the User fails to book a lesson on the desired date or time.
   2. When the User fails to book a lesson with the desired Tutor.
   3. When the User is unable to attend a booked lesson.
   4. When a lesson cannot proceed due to a power outage, network failure, or communication system failure occurring beyond the reasonable control of the assigned Tutor or the Company.
   5. When the User experiences problems or damages due to illegal access to and modification of their messages or information, or other illegal acts by a third party.
2. The educational effect, validity, accuracy, truthfulness, and other matters of the lessons provided by the Service.
3. The effectiveness, validity, accuracy, truthfulness, and other matters of third-party services' materials introduced or recommended by the Company in connection with the Service.
4. When the User experiences problems or inconvenience due to an environment not recommended by the Company.
5. When the User experiences problems due to content linked on the website or a website operated/provided by a third party.
6. When the User is unable to use the Service due to a malfunction, issue, or other problem that occurred in the Software; Third-Party Software or other services provided by a business partner designated by the Company will be provided.
7. When the User's hardware is infected or affected by a computer virus through files, images, or other materials opened or downloaded by the User in accordance with Article 15, Paragraph 1, Clause 3.
8. When the User is unable to use the Service due to their own carelessness (such as losing or misplacing a password).
9. The completeness, accuracy, modernity, safety, etc., of the information provided on the Company's website.

Article 19 (No Guarantees)

1. The availability of booking a lesson at the User's desired time and with the desired Tutor.
2. The educational effect, validity, accuracy, truthfulness, etc., of the lessons provided by the Service.
3. The Company's ability to provide the Service without any issues under an environment suitable for using the Service.
4. The safety of the software, third-party software, files, and other elements related to the use of the Service.
5. The completeness, accuracy, modernity, stability, etc., of the links and information posted on the Company's website.
6. The accuracy, stability, etc., of the content and the use of content posted on the Company's website or on other sites linked to the Company's website.

Article 20 (Business Transfer)

The User agrees that if the Company transfers the Service to a third party, it may transfer all rights and obligations under the Terms, including but not limited to the Company's legal status as a service provider, to the third party, including the User's membership status, the User's Registered Information, and other relevant data.

Article 21 (Severability)

If a provision of the Terms is found to be invalid, void, or unenforceable by a court or consumer law of competent jurisdiction, the validity of the remaining provisions shall not be affected in any way. In this case, the User agrees to replace the invalid or unenforceable provision with a provision that is closest to the original intent of the invalid or unenforceable provision.

Article 22 (Display of Service Date/Time)

All dates and times displayed within the Service may be based on the timezone set by the User, but all time calculations for the Service are based on the server time designated by the Company.

Article 23 (Governing Law and Exclusive Jurisdiction Court)

1. Matters not specified in the Terms or on which there is a difference in interpretation shall be resolved through consultation in accordance with relevant laws and general commercial practices.
2. In the event of a dispute related to these Terms, the competent court shall be the Seoul Central District Court.